For the last two decades, TeleTech has been an industry leader in helping companies acquire, grow, and retain their best customers, and helping governments to provide information to their citizens. TeleTech has been ranked as the #1 international provider of inbound customer care services for the past two years (Customer Interaction Solutions Magazine). These centers are equipped with the latest technology and networked together with a high-speed secure network. TeleTech's ability to provide a secure environment with the latest technology in a distributed architecture with highly trained and motivated employees is an important element of the customer solutions.

TeleTech’s customer management centers (CMCs) are state of the art designed to provide an excellent work environment for employees. They are equipped with the latest technology to provide the range of services that are required by the global customers. TeleTech operates all of its CMCs using the same standard, using industry best practice processes and procedures that have been developed over the years. This assures clients that they will receive the same, high quality service regardless of where the work is being performed.